Privacy Policy

1. Introduction

This Privacy Policy describes how Xpeak Lab Inc. ("Xpeak AI," "we," "us," or "our") collects, uses, and protects your personal information when you use our platform and services.

Data Controller:

Xpeak Lab Inc.
United States
Contact Email: help@xpeak.ai

Websites Covered:

• https://www.xpeak.ai
• https://www.xpeak.ai
• Related subdomains, apps, and future services

Xpeak Lab Inc. is the data controller for purposes of applicable data protection laws, including GDPR and CCPA.

2. Information We Collect

We collect information in the following categories:

A. Information You Provide Directly

• Account information (name, email, password, profile details)
• Learning preferences and goals
• Communications with tutors, other users, or support
• Payment and billing information (processed via third-party providers)
• Content shared during lessons (text, audio, video)

B. Audio & Video Data

• Live audio/video during lessons
• Recorded lesson sessions (where enabled or required)
• Voice and image data contained in recordings

C. Information Collected Automatically

• IP address and general location (country / region level)
• Device and browser information
• Usage data (pages viewed, features used, session duration)
• Cookies and similar technologies

D. Information from Third Parties

• Payment processors
• Analytics and infrastructure providers
• Video and communication providers (e.g., Agora)

3. How We Use Your Information

We use personal data to:

• Provide and operate the Services
• Enable live tutoring and communication
• Process payments and manage subscriptions
• Improve learning experiences and platform performance
• Provide customer support
• Ensure safety, prevent fraud, and enforce our terms
• Comply with legal and regulatory obligations

4. AI Usage & Model Training

Xpeak AI uses artificial intelligence to enhance learning outcomes, including:

• Lesson summaries and insights
• Topic recommendations
• Learning progress analysis
• Platform optimization

We may use de-identified, anonymized, or aggregated data derived from user interactions (including lesson transcripts or recordings) to improve our AI systems.

We do not sell personal data and do not use personal data to train third-party models outside Xpeak AI.

5. Audio & Video Recording Policy

Lessons may be recorded for purposes such as:

• Quality assurance
• Safety and dispute resolution
• Learning review and improvement
• AI-powered features

Recording availability and access may vary by role, region, or product configuration.

By using the Services, you acknowledge that audio/video access is required and that recording may occur in accordance with this Policy and applicable law.

6. Sharing of Information

We may share personal data with:

A. Service Providers

Trusted vendors that help us operate the Services, including:

• Cloud hosting and storage
• Video and audio infrastructure (e.g., Agora)
• Payment processing
• Analytics and monitoring
• Customer support tools

B. Legal and Safety Reasons

We may disclose information if required to:

• Comply with law or legal process
• Protect rights, safety, or property
• Prevent fraud or abuse

C. Business Transactions

In connection with mergers, acquisitions, or asset transfers, subject to applicable protections.

7. Cookies & Analytics

We use cookies and similar technologies to:

• Maintain sessions
• Understand usage patterns
• Improve performance and user experience

You can control cookies through your browser settings. Some features may not function properly without cookies.

8. Data Retention

We retain personal data only as long as necessary to:

• Provide the Services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Retention periods may vary depending on data type and legal requirements.

9. International Data Transfers

Xpeak AI operates globally. Your data may be processed in the United States or other jurisdictions where we or our service providers operate.

We take appropriate safeguards to protect data in cross-border transfers as required by applicable law.

10. Your Rights (GDPR & CCPA)

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion
• Restrict or object to processing
• Data portability
• Opt out of certain uses

California Residents (CCPA):

• Right to know
• Right to delete
• Right to correct
• Right to opt out of sale or sharing (we do not sell personal data)
• Right to non-discrimination

To exercise your rights, contact us at help@xpeak.ai.

We may verify your identity before responding.

11. Children's Privacy

Xpeak AI is not directed to children under 13 (or under 16 in certain jurisdictions).

We do not knowingly collect personal data from children without appropriate consent. If you believe a child has provided personal data, please contact us.

12. Security

We implement reasonable technical and organizational measures to protect personal data. However, no system can be guaranteed 100% secure.

You are responsible for safeguarding your account credentials.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our websites with a revised "Last Updated" date.

Continued use of the Services after updates constitutes acceptance.

14. Contact Us

If you have questions or concerns about this Privacy Policy:

📧 help@xpeak.ai

🏢 Xpeak Lab Inc.
San Francisco, California, United States